Contact Center Cloud Infrastructure

Contact Center Cloud Infrastructure

Simplifying contact center migration to the cloud

AudioCodes hybrid cloud architecture is focused on eliminating the complexities of migrating to the cloud and providing persistent, secure and, most importantly, high voice quality connectivity to contact center applications hosted in a variety of different environments.

Benefits

  • Minimize cloud migration costs
  • Improve operations via bandwidth optimization, service level monitoring and simplified deployment and support and troubleshooting of connectivity issues
  • Alleviate customers’ concerns about voice quality, security and availability
  • À la carte transition to SIP with investment protection
  • Best-in-class provisioning and management

Features

  • Comprehensive portfolio of all required building blocks - gateways/SBCs, IP phones, recording, quality monitoring
  • Flexible deployment options - component drop or end-to-end solution
  • Support for any cloud configuration - public, private or hybrid
  • Cost effective design; scale and resilience by replication
  • Unmatched voice quality control
© 2019, KM LOGITEL Innovative Technologies SA. All rights reserved. Report a Problem