Voicemail

A proper voicemail greeting can make a positive impression on your callers or it can alienate them before you even speak to them. Put yourself in your caller’s place and ask yourself “How would I want to be treated if I couldn’t immediately talk to the person that I called? What would I want to know from the voicemail greeting? What should I do?”

Voicemail Greeting Options

Depending upon the telephone system you have at your company, there may be different options for the type of voicemail greetings you are allowed to compose. These include:

  • General Voicemail Greeting
    The general voicemail greeting is used as the default voicemail greeting if no other greeting type is set.
  • Internal Voicemail Greeting
    This is used to greet people who call you from within your own company (i.e. from another extension).
  • External Voicemail Greeting
    This greeting will be played for people who call from outside your company. Your telephone system’s automated attendant may play a general company greeting that all external callers will hear. If your company’s name is mentioned in that greeting, you do not need to say it again in your greeting.