Unified Communications (UC)

Unified communications (UC) is the integration of real-time communication services such as instant messaging, presence information, telephony (including IP telephony), video conferencing, data sharing, call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.

Unified communications is sometimes confused with unified messaging, but it is distinct. Unified communications refers to both real-time and non-real-time delivery of communications based on the preferred method and location of the recipient; unified messaging systems culls messages from several sources (such as e-mail, voice mail and faxes), but holds those messages only for retrieval at a later time. Unified communications allows for an individual to check and retrieve an e-mail or voicemail from any communication device at any time. It expands beyond voicemail services to data communications and video services

Increase Productivity – Leaving multiple voice mails and emails wastes time. Employees are more productive when they can choose how to communicate in the most efficient manner.

Be more responsive to your customers – By unifying and simplifying the many modes of communications available, Unified Communications solutions can help employees communicate in the most efficient manner. This means getting answers faster and results in better customer service.