Instant Messaging (IM)
Instant messaging (IM) is a collection of technologies used for real-time text-based communication between two or more participants over the Internet, or other types of networks. IM allows effective and efficient communication, allowing immediate receipt of acknowledgment or reply. Many surveys show that presence and instant messaging (IM) gives employees the same feeling of quick instantaneous meetings at the coffee-machine that allows them to get fast responses and resolve issues collaboratively.