In telephony, an automated attendant allows callers to be automatically transferred to an extension without the intervention of an operator (typically a receptionist). An auto attendant may also allow a caller to reach a live operator by dialing a number. Typically the Auto Attendant is included in a business’s phone system. A caller will hear the recorded greeting Virtual Receptionist first then make a selection to contact the person they need. New services allow businesses to use an Auto Attendant without the business phone system. These services will route calls in the same manner to cell phones, soft phones or businesses having multiple locations using traditional phone lines.
Many auto attendants will have options to allow for time of day routing, as well as weekend and holiday routing. The specifics of these features will depend entirely on the particular automated attendant, but typically there would be a normal greeting and routing steps that would take place during normal business hours, and a different greeting and routing for non-business hours.
- Route and forward incoming calls to the various departments and users in the organization
- Save on manpower while maintaining friendly and professional user interface with callers and customers.