– Allows customer service representatives to take calls on desk phones or softphones
– Supports Plantronics standard QD headsets, Plantronics digital QD headsets and Y- training cables
– Two models are available: MDA524 QD for Plantronics standard 4 pin Quick Disconnect headsets and MDA526 QD for Plantronics digital Quick Disconnect headsets
– Comprehensive desk phone compatibility with electronic hook switch (EHS) integration
– Superior noise and echo cancellation
– Independent volume and mute and call answer/end controls at your fingertips
– Visual mute and call status indicators
– Call recording: Mix the desk phone audio with your PC/Mac for call recording (PC/Mac call recording application required)
– Agent greeting: Playback of pre-recorded agent greeting message from PC/Mac to the desk phone audio channel, headset microphone is conveniently muted during this playback
– Voice notes – Listen to a desk phone or softphone call and create voice notes during the call without phone caller hearing them. Switch the transmit between the caller and the voice notes recording app
– Streaming audio – Mix PC audio with desk phone audio for specific applications (this is not audible to the caller).
– Supports SoundGuard DIGITAL advanced acoustic protection – (Anti-startle, G616 and TWA)
– Backed by industry-leading Plantronics Customer Care
– Track analytics and gain insights from both desk phones and softphones with Plantronics Manager Pro, software-as-a-service sold separately
– Benefit from Plantronics technology that detects and reports on call events, revealing insights to help make operations run more efficiently.